Desktop Support Specialist

*** Onsite role ****

Seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment.

Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications along with providing information technology support.

Current projects include assisting with imaging, set up, and deployment for PC/Laptop, training customers on telework procedures and deploying VPN solutions, and assisting with new building setup and staff moves.

Candidate should have the knowledge of:

• Windows 11 and Microsoft 365 application support
• Active Directory or other identity management system
• Imaging software and automated imaging processes using MECM/SCCM
• PC/Laptop deployments
• Teleworking and VPN solutions
• Principles and practices of customer service
• Principles and practices of troubleshooting computer system hardware and software problem
• Familiarity with WAN architecture and concepts of enterprise level applications at a high level