Desktop support technician

Desktop support technician

Hybrid- Providence, RI

The Office of the General Treasurer for the State of RI is responsible for administering several

programs on behalf of the citizens of the state including Unclaimed Property and Crime Victims,

as well as managing state funds including the retirement fund for approximately 30,000 current

and former state of RI employees and teachers. Treasury employs approximately 130 people

across three locations in the state with the offices at 50 Service Ave in Warwick being the largest

location. Treasury employees use SaaS applications and Microsoft cloud productivity

applications such as Word, Exchange and Outlook to perform their jobs on a day-to-day basis.

The 50 Service Ave location also has a large multi-media conference room used for public

meetings including those of the ERSRI board. Treasury IT supports users across all three

locations by managing the M365 environment and troubleshooting issues that arise.

Day to day duties and responsibilities:

• Configuring and troubleshooting Microsoft products; Windows server, Windows 11, M365,

Exchange, OneDrive, Intune, and other Microsoft cloud technologies.

• Configuring and troubleshooting Dell laptops and drivers, occasionally configuring multi-

function printers, diagnosing issues with 802.11 wireless, resolving hardware issues.

• Some minor software troubleshooting, such as Powershell scripts.

• Working closely with the existing Technical Support staff and occasionally interacting with

members of the larger ETSS team which provides IT services statewide.

• Work across a broad range of technologies, such as SaaS and client applications and liaise

across multiple areas of the business to resolve problems and requests.

• Answer IT requests via phone email, in person or via Treasury’s ticketing system, NinaOne,

and explain solutions in technical and non-technical terms.

• Configuring and deploying desktop and laptop PCs and printers to end users.

• Provision new devices (PCs and iPhones) according to Treasury standards via Intune

Management Policies and Apple Business Manager.

• Occasionally troubleshooting video and audio streaming problems in Treasury large

conference room.

• Thoroughly documenting new applications and the steps used to resolve trouble tickets.

Required experience:

• Minimum of three years experience supporting users utilizing productivity applications in a

Microsoft M365 environment.

• Strong interpersonal and customer skills

• Desire to learn and implement new technologies to enable the efficient operation of the