Incident Analyst

Immediate need for a talented Incident Analyst. This is a Fulltime opportunity with long-term potential and is located in Philadelphia PA (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-25029
Pay Range: $35 - $37/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:

• Manage production incidents and monitor alerts
• Lead bridge calls and coordinate technical teams
• Escalate critical issues and drive incident resolution
• Track RCA completion and communicate status updates
• Assess customer impact and determine priority
• Coordinate outages and manage stakeholder communications
• Own major incidents and execute executive escalations

Key Requirements and Technology Experience:

• 2-3 years of incident management experience
• Strong incident leadership and structured thinking
• Business impact awareness and excellent communication skills
• Ownership mindset, focusing beyond just technical troubleshooting
• Must be comfortable for onsite work

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.
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