Network Operations Center Technician (NOC) with Security Clearance

U.S. citizenship, Cleared (Full scope poly) Fulltime Looking for: M/T/W/T/F - 7am-3pm Role Details • Location: Columbia Md. • Experience Level: Mid-Level, We will train you.

Required Skills

• Monitor enterprise-grade network management systems (e.g., SolarWinds)
• Identify alarms, performance degradation, and anomalous behavior
• Validate alerts and distinguish false positives from service-impacting events

Incident Management

• Create, update, and manage trouble tickets in systems such as ServiceNow, Jira, or Remedy
• Perform initial triage to determine severity, impact, and escalation path
• Escalate incidents in accordance with documented runbooks and SLAs
• Maintain accurate timestamps and event logs for auditability Technical Troubleshooting (Tier 1 Scope)
• Perform basic Layer 1–2 diagnostics: o Interface status verification o Remote power cycling o Loopback testing o Port resets o Fiber/copper connectivity validation
• Review device logs and interface statistics
• Identify when escalation to Tier 2/Engineering is required

Communication & Coordination

• Act as primary operational contact during incidents
• Provide timely, clear status updates to internal teams and customers
• Coordinate with field technicians, carriers, and third-party providers
• Participate in bridge calls during high-severity outages Documentation & Process Discipline
• Maintain detailed incident notes and resolution summaries
• Update internal knowledge base and runbooks as needed
• Follow established change management and escalation procedures
• Support compliance and audit documentation requirements