Dispatcher/Customer Service - Sales Specialist

Job Description
Job Description
Company:
Overhead Door Company of Whitmore Lake
Location:
Whitmore Lake, MI 48189
Job Type:
Full-Time
Job Overview
Overhead Door Company of Whitmore Lake is seeking an organized, communicative, and sales-minded
Dispatcher to join our office team. In this hybrid role, you will act as both the operational engine and a key revenue driver for our business—managing daily routes for service and installation technicians while actively handling incoming sales inquiries from residential and commercial customers.

Key Responsibilities
Inside Sales & Inbound Service Calls
Field incoming calls from customers inquiring about garage doors, openers, repair services, and planned maintenance. Consult with prospective customers to understand their needs, recommend appropriate garage door products/services, and close sales on incoming phone calls. Generate accurate price quotes, process sales orders, and upsell complementary maintenance plans, accessories, and upgraded options. Dispatching & Route Optimization
Coordinate, prioritize, and dispatch daily service and installation schedules for field technicians.

Optimize routes across the local service territory to minimize drive time and maximize daily job completion. Adjust technician schedules dynamically throughout the day to handle emergency service requests, weather disruptions, or jobs requiring additional time. Customer Care & Account Coordination
Provide proactive arrival updates and maintain clear, transparent communication with customers regarding job status. Serve as the main line of contact for field technicians, helping resolve schedule changes, job site delays, or parts requirements in real time.

Administrative & Work Order Tracking
Enter all customer details, sale items, and service requests into dispatching and CRM software. Verify completed work orders, tracking parts used, labor hours, and job notes to ensure fast and accurate billing.

Qualifications & Requirements
Experience:
Minimum of 1 year of dispatching, scheduling, inside sales, or service coordination experience preferred (prior experience in trade services, garage doors, HVAC, or construction is a plus).

Sales Aptitude

Strong ability to communicate product value, answer customer questions persuasively, and close sales over the phone.

Communication & Multi-Tasking

Exceptional phone demeanor with the ability to balance active route dispatching while answering inbound sales calls.

Tech Savvy

Comfortable using dispatching software, CRM platforms, digital mapping tools, and Microsoft Office.

Local Knowledge

General familiarity with Whitmore Lake and surrounding Southeast Michigan communities to assist with effective route planning.