Head of Sales & Customer Service

Compensation

Competitive Base + Performance-Based Commission
Benefits:
401(k) Match + Medical + Company Vehicle
We are looking for a driven, people-focused leader to take ownership of both our service and sales operations
. You do not need to have already held a Service or Sales Manager title. We are open to candidates with relatable leadership, sales, operations, or customer-service experience who show strong potential and a desire to grow.

The Opportunity
This is a hands-on leadership role responsible for helping our service and sales teams perform at a high level while delivering the customer experience AirWorks is known for. You will help lead the daily operation, support technicians and sales professionals, improve processes, drive revenue, and make sure customers receive honest, professional, “Mom Approved” service. For the right person, this role can become a long-term growth opportunity.

Lead and support the service and sales teams
Help manage daily scheduling, workflow, performance, and accountability
Coach team members to improve customer experience, sales results, and productivity
Support technicians and sales professionals in the field
Monitor sales, service, revenue, customer satisfaction, and operational goals
Help improve processes, systems, communication, and follow-up
Help ensure customers receive clear, honest, and consultative recommendations
Support hiring, onboarding, training, and development of team members
Address customer concerns and help resolve issues professionally
Lead by example and step in wherever needed to help the team succeed
Trades-Minded:
You understand the service industry, home services, field operations, or another hands-on environment—or you have relatable experience and the ability to learn quickly.

Customer-Focused

You believe in educating customers and helping them make informed decisions, not using high-pressure sales tactics.

Sales-Aware

You understand the importance of revenue, follow-up, performance, and helping teams reach their goals.

Organized and Accountable

You can manage competing priorities, communicate clearly, and follow through.

Growth-Oriented

You may not have every piece of experience yet, but you are hungry to learn, take ownership, and grow into greater responsibility.

People-First

You care about building a strong team, developing employees, and creating an environment where people want to do their best work.

Previous leadership, management, sales, operations, or customer-service experience
Experience in HVAC, plumbing, electrical, construction, home services, or a related trade is preferred
Strong communication and relationship-building skills
Comfort working with sales and performance metrics
Availability to support the team when needed, including some evenings or Saturdays
Competitive base salary with performance-based earning potential
~Medical benefits
~ Opportunity to help shape and grow the service and sales operation
~ A company culture built around integrity, customer care, and doing things the right way
If you are an experienced trades professional, sales leader, service leader, or promising people manager who is ready for the next challenge, we want to hear from you.

Join AirWorks and help lead the next stage of our growth. Immediate openings available.