Front Desk & Sales Support Coordinator

Spring Footwear Corporation | Full-Time | On-Site Reports to: Customer Service Manager
Spring Footwear Corporation is seeking a detail-oriented, high-energy professional to support our headquarters office operations and Customer Service team. This role serves as the welcoming face of our corporate office while playing a key role in customer support, and sales coordination. This position is ideal for someone who thrives in a structured, fast-paced environment and takes pride in accuracy, organization, and professional communication.

The Customer Experience & Support Coordinator plays a dual role within the organization, supporting front desk operations while actively contributing to Customer Service, Sales Support, and New Account Onboarding. This position serves as a central point of communication between customers, sales representatives, e-commerce accounts, and internal departments, ensuring a seamless customer experience and smooth operational execution across the company.

Key Responsibilities
Front Desk & Office Operations
Serve as the professional first point of contact for guests, vendors, and callers
Manage multi-line phone system and route communications accurately
Maintain reception area and office organization
Coordinate mail, shipping logistics, and office supply management
Process purchase orders and support internal event coordination
Customer Service Support
Assist customers and sales representatives with orders, returns, and inquiries
Process Return Authorizations and shipping labels
Maintain accurate documentation within OMS
Monitor inventory updates, substitutions, and closeouts
Generate and maintain required operational reports
New Account Onboarding & Lead Management
Serve as primary contact for new and reactivated accounts
Coordinate onboarding documentation and account setup
Maintain customer records and compliance documentation
Track onboarding progress and conduct post-shipment follow-up
Sales Coordinator Support
Assist with trade show and event coordination
Manage booth bookings, hotel arrangements, and vendor communications
Coordinate samples, marketing materials, and appointment tracking
Qualifications
3–5 years of customer service, office operations, or administrative support experience
Professional phone presence and polished communication skills
Strong organizational skills with high attention to detail
Ability to manage multiple priorities in a deadline-driven environment
Proficiency in Microsoft Office (Word, Outlook, Excel)
Experience with multi-line phone systems
Footwear or wholesale industry experience preferred
Spring Footwear offers a dynamic corporate environment with cross-functional exposure across Customer Service, Sales, and Operations.

We are seeking a proactive professional who values structure, accountability, and operational excellence. Apply today to join the Spring Footwear team.