Front Desk Sales and Service Rep Part-Time Flex Best Western

Front Desk Sales & Service Representative (Part-Time Flex)
Part-Time Flex | $16/hour | Cross-Trained on All Shifts
Best Western Montrose Inn is seeking a dependable, guest-focused Part-Time Flex Front Desk Sales & Service Representative to support our team. This role is primarily focused on consistently covering our second shift (1:45pm – 9:45pm) Saturday - Monday, which is critical to daily operations. Flex coverage for other shifts will be a secondary responsibility, helping fill in for planned and unplanned absences as needed.

This position is ideal for someone who enjoys variety, adapts quickly, and takes pride in being a reliable, steady presence during one of the most important shifts of the day. As a Flex Front Desk Representative, you will be trained on all shifts. However, your primary responsibility will be owning and consistently delivering excellent service during second shift, while also stepping in to support other shifts when needed.

Provide warm, professional, and engaging service to every guest
Validate all second-shift check-ins, ensuring a smooth, welcoming arrival experience
Answer phones and assist with reservations and guest inquiries
Represent and promote Best Western brand standards at all times
Use hotel management software (PMS training provided)
Coordinate with housekeeping and maintenance for room readiness
Process payments and maintain an accurate cash drawer
Help maintain a welcoming, well-presented lobby environment
Schedule:
Part-time, flex
Guaranteed Shifts:
3 shifts per week (Saturday, Sunday & Monday 1:45pm - 9:45pm
Required Weekly Shifts )
Additional Shifts:
As needed for coverage (vacations, call-outs, peak demand)
Shifts:
Must be available to train and work mornings, evenings, weekends, and holidays and possible overnights during emergencies
Compensation:
$16 per hour to start
Has prior front desk or customer service experience (hospitality preferred)
Is flexible, reliable, and comfortable with changing schedules
Enjoys teamwork and supporting others when coverage is needed
Second shift is the backbone of our guest arrival experience, and you’ll play a key role in ensuring it runs smoothly.

As a Flex Team Member, you’ll be trusted, valued, and relied upon not only for coverage, but for consistency where it matters most. Eligibility for 401(k) Retirement Plan
~ Apply today and become the go-to professional our team can rely on — flexible, capable, and guest-focused.

Job Type: Part-time
Job Type: Part-time