Quick overview
SeniorityMid Senior
Work modeHybrid
LocationUnited States
ArticulateTechnical SupportITIL
Job description
Skills Must have
- This candidate must have at least 10 years of Mainframe systems programmer experience.
- Candidate must have a strong background in analyzing, documenting, installing, developing and maintaining operating system software including utility software and system software languages while providing technical support to users concerning system software and utilities.
- Experience with managing mainframe outsourcing agreements and managed service providers to include development of SOW’s.
- Proven track record with understanding and managing vendors with respect to SLA’s, SRM’s and vendor commitments to hold the vendor accountable while looking out for the companies interests.
- Knowledge of and ability to articulate/document mainframe best practices with the ability to lead vendors to the successful implementation of those best practices.
- A strong, working knowledge of ITIL principles with emphasis on problem/incident/change management and experience with managing vendors towards the implementation of those principles while leading the vendor to successful results.
- Bachelor degree in Business or Information Systems required. Master’s degree preferred.
- Must have proven technical/thought leadership experience in IT and track record of out-of-the-box thinking.
- Candidate must have a passion for mainframe technologies.
- Technically aware and keeps up to date on current technology trends (in particular as related to the mainframe platform).
- Proven experience with effective delivery within IT.
- Candidate must be highly accountable, drives for results and ability to collaborate with groups across ITS and with vendors.
- Excellent interpersonal and communications skills required. Ability to work independently and to maintain effective working relationships with vendors, and multiple staff levels.
- Ability to exercise independent judgment and creative problem solving techniques in a highly complex environment using leading-edge technology and or/integrating diverse technology applications.
- Ability to assist in the development of department strategic roadmaps providing vision and thought leadership in key technology areas.
- Experience managing a high volume workload.
- Excellent communication skills. Ability to present and translate highly technical capabilities to business leaders in a way to gain understanding and to conceptualize business value (speaking without using technology-speak, developing management presentations, writing and documenting business and technical documentation, developing process diagrams).
- Management of vendors to ensure SLA’s are maintained, solutions are delivered and relationships are fostered to benefit.
- Experience in establishing best practices, procedures and enforcing governance.
- Strong track record of collaborating and partnering to obtain common results.
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