Technology

Desktop Support Lead - Executive Services

Swoon GroupAllentown, PA🇺🇸United StatesPosted Sep 23, 2026

Why This Role Stands Out

As a Desktop Support Lead for Executive Services, you will elevate your leadership and technical skills by managing a dedicated team and providing high-touch support to C-suite leaders, with opportunities for professional growth in a reputable company. This hybrid role offers flexibility and a competitive hourly rate of $35-$40, making it an excellent opportunity for experienced IT professionals who excel in proactive problem-solving and maintaining discretion. Apply today to make a significant impact!

Quick Overview

Salary

$35 - $40/hr

Seniority

Mid Senior

Work mode

Hybrid

Location

Allentown, PA, United States

Posted

1 week ago

TCP/IPDNS

Job Description

Location: Allentown,Pennsylvania
Expected Start Date: Sep 7, 2026
Swoon is actively hiring an Executive /C-Suite IT Support Lead Engineer to join the team!
What your day-to-day will look like?

Lead and develop a small desktop support team, assigning priorities, balancing workloads, and stepping in as the senior escalation point for complex issues.
Provide responsive, white-glove technology support to C-suite leaders, chiefs of staff, and executive assistants while maintaining professionalism, discretion, and urgency.
Anticipate executive technology needs by monitoring for potential disruptions, preparing equipment in advance, and addressing risks before they affect productivity or critical meetings.
Diagnose and resolve issues involving Windows devices, Microsoft 365, Teams, Zoom, VPN connectivity, mobile devices, peripherals, and corporate networks.
Prepare and support technology for executive meetings, presentations, and video conferences, including testing audiovisual equipment and providing immediate assistance when needed.
Manage support requests from initial intake through resolution, maintaining accurate Cherwell documentation and coordinating with Network, Infrastructure, and Security teams when appropriate.
Analyze recurring support issues and recommend improvements to tools, processes, documentation, and service standards that strengthen the overall executive support experience.

What's Required / Technical Skills

5+ experience providing dedicated technical support to C-suite leaders, senior executives, and executive assistants in a corporate environment.
Previous experience leading or mentoring desktop support technicians while remaining actively involved in day-to-day troubleshooting and ticket resolution.
Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Zoom, VPNs, mobile devices, and common desktop hardware and peripherals.
A polished, customer-focused communication style with the ability to work calmly, professionally, and discreetly around senior leadership.
Ability to anticipate technology needs, research potential solutions, and present well-developed recommendations instead of relying solely on reactive support.
Practical understanding of network connectivity, including TCP/IP, DNS, DHCP, and remote-access technologies.
Bachelor's degree in information technology, computer science, or a related discipline is preferred; substantial relevant experience may be considered in place of a degree.
Industry certifications such as CompTIA, Microsoft, or Apple support credentials are also a plus.

What else you should know?
Job Title: Executive/C-Suite Desktop/IT Support Engineer
6-12-month contract role
Location - Allentown, PA
Hybrid Role - 3 days a week on-site
Hourly Rate - $35-$40 an hour
What's Next?
Apply Now!
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