Desktop Systems Specialist

Job#: 3056355
Job Description:
Location: Onsite
Desktop Systems Specialist
Position Overview
We are seeking a Desktop Systems Specialist to provide hands-on technical support for end users across a corporate environment. This role is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues while delivering excellent customer service. The ideal candidate combines strong technical troubleshooting skills with a customer-first mindset and the ability to support both onsite and remote users.
Key Responsibilities

• Provide desktop, laptop, mobile device, and peripheral support for end users.
• Diagnose and resolve hardware, software, operating system, and network connectivity issues.
• Install, configure, image, deploy, and maintain Windows workstations and related equipment.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
• Provision, manage, and troubleshoot user accounts, permissions, and access issues through Active Directory and related systems.
• Track, document, and resolve incidents, requests, and changes using ServiceNow.
• Maintain inventory accuracy and lifecycle management of IT assets, including device deployment, returns, and replacements.
• Support printer, conference room, VPN, and remote access technologies.
• Execute workstation moves, adds, changes, and hardware refresh initiatives.
• Follow IT security, compliance, and operational procedures to ensure a secure and compliant environment.
• Escalate complex technical issues to engineering or infrastructure teams as needed.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Provide technical guidance and training to employees on supported technologies and best practices.

Required Qualifications

• 2-5+ years of Desktop Support, IT Support, Technical Support, or End User Computing experience.
• Strong experience supporting Windows 10/11 environments.
• Experience with Microsoft 365 (Outlook, Teams, OneDrive, Office applications).
• Experience working in a ticketing system such as ServiceNow.
• Knowledge of Active Directory, user administration, and password/access management.
• Experience troubleshooting hardware, software, networking, and peripheral issues.
• Strong customer service and communication skills with both technical and non-technical users.
• Understanding of endpoint management, asset tracking, and operational processes.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.

Preferred Qualifications

• Experience with Intune, SCCM/MECM, or other endpoint management tools.
• Experience supporting mobile devices (iOS and Android).
• Basic networking knowledge including DNS, DHCP, VPN, TCP/IP, and Wi-Fi troubleshooting.
• Experience in enterprise or large corporate environments.
• CompTIA A+, Microsoft, or other relevant technical certifications.

Top Skills / Must-Haves

Customer Service & End User Support

Technical Troubleshooting (Windows, Hardware, Microsoft 365)

ServiceNow Ticket Management

Active Directory User Administration

Asset Management & Operational Compliance

Communication Skills

Onsite Desktop Support Experience

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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