Site IT Support Engineer

Job#: 3056561
Job Description:
Role: Site IT Support Engineer
Duration: Long-Term Contract
Location: Hybrid - requires onsite at client assembly plant
Description:
We are seeking an IT professional to join the Site IT team supporting the Louisville Assembly Plant. This role provides hands-on technical support for the applications, infrastructure, devices, and systems used to support daily manufacturing operations.
The successful candidate will work closely with plant operations, corporate IT teams, and globally distributed technical support groups to troubleshoot issues, resolve incidents, and maintain the technology environment required to support vehicle production.
In addition to supporting existing manufacturing systems, this position will contribute to ongoing technology modernization and Factory of Tomorrow initiatives, including Industrial Internet of Things (IIoT), software-defined networking, mobile technologies, digital solutions, and next-generation manufacturing systems.
This is an on-site, hands-on position supporting a 24x7 manufacturing environment. The role provides exposure to a broad range of technologies while offering the opportunity to develop a strong understanding of manufacturing operations and plant-floor IT.
Key Responsibilities

• Provide technical support across a multi-shift manufacturing operation, including IT applications, infrastructure, operating systems, end-user devices, and productivity tools.
• Troubleshoot and resolve technology issues impacting plant-floor and business operations.
• Support incident triage, escalations, and business continuity activities.
• Partner with corporate and global IT teams, including Network Operations, Server Operations, Database Administration, and other technical support groups.
• Provide on-site "hands and feet" support for remotely based technical teams.
• Support local network infrastructure within a Cisco-based environment.
• Support physical and virtual servers operating in Windows and Linux environments.
• Troubleshoot and support PCs, printers, handheld terminals, monitors, mobile devices, and other peripheral equipment.
• Support the integration, deployment, and long-term maintenance of plant applications and hardware.
• Assist with Factory of Tomorrow initiatives involving IIoT, iOS, Android, mobile technologies, and software-defined networking.
• Interface with plant teams across manufacturing, industrial controls, quality, finance, engineering, and management.
• Partner with business and IT stakeholders to identify and prioritize technology improvements.
• Develop, maintain, and share accurate technical and support documentation.
• Assist the Site IT Manager with assignments, workload, and technology support priorities.
• Support weekend production and flexible working hours when required by manufacturing operations.

Required Qualifications

• High school diploma or GED required.
• Associate degree or higher is strongly preferred.
• Experience or foundational knowledge in IT support, infrastructure support, technical troubleshooting, or IT operations.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities, incidents, and projects simultaneously.
• Ability to communicate effectively with a broad range of stakeholders, including plant-floor operators, supervisors, engineers, management, vendors, and globally distributed IT teams.
• Self-motivated and capable of independently identifying, investigating, and resolving technical issues.
• Reliable, dependable, and punctual.
• Willingness to learn manufacturing processes and supporting technologies.
• Comfortable working in a fast-paced, high-pressure production environment.
• Willingness to support a 24x7 manufacturing operation, including flexible hours and occasional weekend production support.
• Ability to safely lift up to 50 pounds without assistance.
• Ability to walk approximately 1-2 miles during a shift.
• Comfortable working in a plant-floor environment where conditions may include heat, cold, dirt, and other typical manufacturing conditions.

Technical Skills / Experience
Candidates should have experience with, or the ability to quickly learn, the following:

• Microsoft Windows Server administration
• Linux server administration
• Microsoft Windows client operating systems
• Microsoft 365
• Microsoft Active Directory / ADFS
• Microsoft Azure and Intune
• Microsoft SharePoint
• VMware vSphere
• Cisco routers and switches
• Basic network staging, troubleshooting, and cabling
• Cisco Software-Defined Access (SDA)
• Apple iOS, iPhone, and iPad support
• Android device support
• Desktop, printer, handheld terminal, monitor, and peripheral support
• General IT infrastructure and application troubleshooting

Preferred Qualifications

• Bachelor's degree
• Previous plant-floor or manufacturing IT experience
• Experience supporting manufacturing automation environments
• Exposure to Rockwell Automation control systems, PLCs, or similar industrial technologies
• PowerShell scripting experience
• Experience supporting technology in a high-availability or 24x7 production environment

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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