Technology

Help Desk 1

V-Soft Consulting Group, IncDimondale, MI🇺🇸United StatesPosted Sep 21, 2026

Quick Overview

Seniority

Mid Senior

Work mode

Hybrid

Location

Dimondale, MI, United States

Posted

19 hours ago

AgileHelp DeskTechnical Support

Job Description

Help Desk 1
Primary Location: Dimondale, MI
V-Soft Consulting is currently hiring a Help Desk 1 for our premier client Dimondale, MI.
Education and Experience

2-3+ years of IT Troubleshooting experience
Associate's degree (IT Related)
2-3+ years of previous Tier 1 IT Helpdesk experience
2-3 + years of previous Service Administration experience

Knowledge, Skills and Abilities

Log requests for technical assistance received via the Hot Seat phone, or email into ticketing system.
Monitor open cases for resolution within established timeframes and escalate to appropriate parties when necessary.
Maintain acceptable levels for identified metrics, such as After Call Work, Adherence to Schedule, Availability, Service Level Agreements, etc.
Provide technical support and problem resolution for identified types of technical problems, using established procedures, guidelines and resources.

WHAT YOU'LL DO:
Job Responsibilities:

Document all information regarding the resolution of requests for technical assistance in the Remedy system, using established guidelines and procedures.
Attend meetings and training sessions on policy, procedure, etc, of applications, hardware, software, etc., as required.

Interested?
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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