Service Desk Technician with Security Clearance

Job Description
TEKsystems is in search of a junior level service desk specialist to perform within password resets, answering phone calls, hardware/software break fix, installations, AD, account access, etc. o Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests o Provides polite and friendly customer service o Attempts to resolve as many incidents during the first contact, or at Tier I.

Efficiently escalates incidents to higher Tier II or Tier III when required o Documents incident status and solutions in incident database tools. o Possesses current working knowledge of computers, printers, laptops, and common windows applications o Works through various types Tier II issues with telephone assist o Provides answers to Frequently Asked Questions or solutions to common problems a Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)    · This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)   · Because an active or interim DoD clearance is required, U.S.

Citizenship is required