Help Desk Analyst

Please apply for immediate consideration.

Job Title: Help Desk Analyst
Location: Harrisburg, Pennsylvania
Interview: In Person Only
Duration: Long Term

Job Description
The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that.

Required Skills:
Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource
Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports