Desktop Support Technician

RESPONSIBILITIES

Kforce has a client in need of a Desktop Support Technician in Tulsa, OK.

Responsibilities

• Provide frontline technical support for desktops, laptops, printers, applications, and peripheral devices
• Diagnose and resolve hardware, software, connectivity, VPN, and remote-access issues
• Set up, configure, and support operating systems, applications, and end-user equipment
• Track and manage incidents and service requests through ServiceNow or a comparable ticketing platform
• Escalate advanced technical issues to appropriate support teams when necessary
• Maintain clear documentation of solutions, procedures, and system updates
• Assist users with basic system and application guidance
• Support IT asset tracking and equipment lifecycle activities
• Follow established IT service processes while ensuring timely, customer-focused support

REQUIREMENTS:

• 1-3 years of experience in desktop support, help desk, or technical support
• Experience supporting Windows and/or macOS environments, Microsoft Office, and common desktop hardware
• Working knowledge of ServiceNow or a similar IT ticketing system
• Familiarity with networking fundamentals, VPN connectivity, and remote-support tools
• Strong technical troubleshooting and problem-solving abilities
• Effective written and verbal communication skills with the ability to assist non-technical users
• Ability to document technical processes, follow established workflows, and independently manage multiple priorities

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You will always have the right to cease communicating via text by using key words such as STOP.