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Help Desk Specialist

Sunrise Systems, Inc.Phoenix, AZ🇺🇸United StatesPosted Oct 2, 2026

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Phoenix, AZ, United States
Posted
Yesterday
Help DeskPhoenixTriage

Job Description

Job Title: Help Desk Specialist
Job Id :26-04982
Location: Phoenix ,AZ
Duration:04 Months on W2 Contract
Job Description:
Seeking a Help Desk Specialist to provide Tier 1/Tier 2 technical and application support for the Human Services Department’s Microsoft Dynamics 365 system.
Responsibilities:
 
  • Serve as first point of contact via phone, tickets, and email.
  • Troubleshoot and resolve Tier 1/Tier 2 incidents and service requests.
  • Support Microsoft Dynamics 365 and other business applications.
  • Handle account access, permissions, password resets, and unlocks.
  • Document incidents, troubleshooting, resolutions, and escalations.
  • Triage technical, application, data, security, and business-process issues.
  • Assist with system implementations, upgrades, migrations, and technology changes.
  • Create knowledge-base articles, SOPs, user guides, FAQs, and training materials.
  • Provide end-user training as needed.
 
Required Qualifications:
 
  • 2 years of recent Tier 1 technical help desk experience.
  • High school diploma or GED.
  • Experience with troubleshooting and end-user support.
 
Preferred:
 
  • Associate’s degree or higher in Computer Science/related field.
  • CompTIA A+, HDI Support Center, or Microsoft certification.
 
Additional Requirements:
 
  • Valid Arizona driver’s license.
  • Ability to obtain Arizona DPS Level 1 Fingerprint Clearance Card.
  • Background check required; drug screen not required.
  • Assignment duration: 3–4 months.

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