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Amazon Connect Architect

Skysoft IncPlano, TX🇺🇸United StatesPosted Sep 24, 2026

Quick Overview

Seniority

Mid Senior

Work mode

On Site

Location

Plano, TX, United States

Posted

18 hours ago

AWSSplunkDatadogGitJavaLLMPythonTerraform

Job Description

Greetings from Skysoft!!!

Job Title: Amazon Connect Architect
Location: Plano, TX (In-Person Interview Mandatory) / Onsite
Duration: Long term)

Experience : 16+ Years

Job Description:

Proficiency in at least one modern programming language (e.g., Python, Java)
Experience implementing cloud contact center platforms, preferably Amazon Connect
Strong expertise with Infrastructure as Code (e.g., Terraform)
Ability to architect and implement AWS applications and networking
Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
Advanced knowledge of application and infrastructure architecture principles
Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
Experience building and supporting enterprise solutions on AWS
Strong understanding of contact center operations (required)
AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

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