Quick Overview
Job Description
Sales Manager
Franchise Owner or General Manager
The Sales Manager (SM) is responsible for the studio’s financial and experiential success. The SM must have a passion for sales & customer service, take pride in their excellent communication skills, be a dedicated team member who drives results, and be passionate about health and wellness.
Therefore, the primary focus of the studio’s Sales Manager is to manage and grow all revenue streams including:
Retail
Workshops, Privates and Teacher Trainings
Membership Sales
Ensure new members are onboarded properly and continue to feel value of membership through both utilizing classes and ensuring class quality is exceptional
Sales & Management Experience
~2+ years of retail/service sales or fitness sales experience
~ Confident in generating personal sales and training Wellness Advisors in sales
~ Ability to manage and drive all revenue streams: memberships, retail, and teacher training
~ Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
Ability to stay calm at all times and act respectfully and professionally, even with customers who may voice frustrations
Strong customer service skills
Solid writing and grammar skills
Ability to excel in a fast changing, diverse environment
Highly organized, proficient in data management, ability to prioritize and meet deadlines
Trustworthy and ability to handle confidential information
Proficient with computers and Studio software
Employees must be able to work hours that may exceed 8 hours per day and/or 40 hours per week including nights and weekends, especially during peak activity periods.
Must be able to bend, lift, kneel, and drive a car.
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