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Recently postedFull timeTechnology

Help Desk Technician II

Select SiresPlain City, Ohio🇺🇸United States

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationPlain City, Ohio, United States
Microsoft OfficeActive Directory

Job description

Provide Level 2 IT support to employees by resolving escalated hardware, software, account and connectivity issues. Manage user accounts and devices, support Microsoft 365 and office technology, coach Level 1 technicians, document solutions, and escalate complex infrastructure or security issues. The position is based at the Plain City, Ohio facility and includes occasional travel and after-hours support rotation.

Responsibilities

  • Resolve tickets escalated from Level 1 and identify root causes of recurring issues.
  • Troubleshoot Windows, Microsoft 365, business applications, VPN, Wi-Fi and basic network connectivity.
  • Manage Active Directory accounts, groups and permissions, and Microsoft 365 collaboration permissions.
  • Build, image, deploy and manage computers and mobile devices using endpoint management tools.
  • Coach Level 1 technicians, review ticket quality, and maintain knowledge base articles and procedures.
  • Support office technology, escalate infrastructure and security issues, and travel to company sites for hands-on support as needed.

Required Skills

  • Windows troubleshooting
  • Microsoft 365 administration
  • Business application support
  • Active Directory
  • Account and permission management
  • Intune
  • Autopilot
  • Endpoint deployment and management
  • VPN and remote access support
  • Network connectivity troubleshooting

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