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Help Desk Consultant

Puresoft, Inc.Summerville, SC🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationSummerville, SC, United States
Microsoft OfficeActive DirectoryHelp Desk

Job description

Help Desk consultant

Location –  Summerville ,  South Carolina (Onsite Role)

Experience – 6 to 8 years

need a consultant asap for the Technician 1 shift.

Resposibilities

  • Provide onsite help desk support during the go-live and subsequent operations.
  • Set up, configure, and troubleshoot computers, handheld scanners, and label printers.
  • Resolve user issues involving Microsoft 365, Entra ID, Intune, and Active Directory.
  • Record, track, and resolve requests in a ticketing system.
  • Escalate complex issues and work with other IT teams to restore service quickly.

Qualifications

  • Experience in a Level 2 help desk or desktop support role; Level 2 experience preferred.
  • Hands-on experience configuring and troubleshooting hardware, especially handheld scanners and label printers.
  • Working knowledge of Microsoft 365, Entra ID, Intune, and Active Directory.
  • Experience using a ticketing system.
  • Mac support experience is a plus.

Technician 1

Technician 2

Technician 3

Day

Start

End

Hours

Start

End

Hours

Start

End

Hours

Sunday

Off

0.0

1:00 PM

7:00 PM

6.0

6:30 PM

11:30 PM

5.0

Monday

6:00 AM

3:30 PM

9.5

3:00 PM

11:30 PM

8.5

Off

0.0

Tuesday

6:00 AM

3:30 PM

9.5

Off

0.0

3:00 PM

11:30 PM

8.5

Wednesday

Off

0.0

6:00 AM

3:30 PM

9.5

3:00 PM

11:30 PM

8.5

Thursday

Off

0.0

6:00 AM

11:30 AM

5.5

11:00 AM

4:30 PM

5.5

Friday

6:00 AM

3:30 PM

9.5

3:00 PM

11:30 PM

8.5

Off

0.0

Saturday

6:00 AM

3:30 PM

9.5

Off

0.0

3:00 PM

11:30 PM

8.5

Weekly hours

38.0

38.0

36.0

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