Helpdesk Support

Job Description:
Role: Bilingual HelpDesk Support (Chinese/ Cantonese)
Location: Alhambra, California (Onsite)
Employment Type: Contract

Desktop and IT Administration Support:
Technical Support: Provide first-level support for hardware, software, and networking issues. Respond to user inquiries, troubleshoot problems, and offer solutions.
Assist with Installation and Configuration: Help employees with installing, configuring, and maintaining system hardware and software.
Installation and Configuration: Install, configure, and maintain computer hardware, software, and peripherals. This includes setting up new devices, upgrading systems, and installing updates.
User Assistance: Assist users with IT-related issues, provide training on new software and hardware, and answer technical questions.
System Maintenance: Assist LAB IT Manager in performing regular maintenance on computer systems, including cleaning up files, running diagnostics, and applying updates.
Collaboration: Work with and support other IT colleagues to identify and resolve systemic issues, improve IT processes, and support organizational goals.
Support LAB IT Manager in maintaining inventory of all IT assets, including hardware (servers, computers, networking equipment), software licenses, peripherals, and other technology assets, including Shadow IT management.
Documentation: Maintain records of support requests, resolutions, and system changes. Document procedures for troubleshooting and maintenance tasks.
Follow established procedure to perform general IT application and system health check and maintenance
Perform patch management support to ensure that all software and systems are up-to-date with the latest security patches and updates.
Support LAB IT Manager in collecting and completing initial and follow-up audit and security assessment collections and action items.
Language: Good command of both written and spoken English and Chinese/Cantonese