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Recently postedFull timeTechnology

Help Desk Technician I

Select SiresPlain City, Ohio🇺🇸United States

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationPlain City, Ohio, United States
OnboardingMicrosoft OfficeTicketing SystemsMicrosoft Teams

Job description

Provide first-line IT support to employees by responding to requests, resolving common hardware, software and account issues, and escalating complex problems. Maintain accurate support tickets and equipment records, assist with onboarding and offboarding, and follow security procedures at the Plain City facility.

Responsibilities

  • Respond to IT requests by phone, email, chat, ticketing system, in person and remote support.
  • Log, prioritize and track support requests through resolution.
  • Reset passwords, unlock accounts and configure multi-factor authentication.
  • Troubleshoot Windows computers, printers, mobile devices, peripherals and Microsoft 365 applications.
  • Set up computers and accounts for new hires and recover equipment and remove access for departing employees.
  • Install approved software, maintain asset inventory and documentation, follow security procedures, and escalate complex issues.

Required Skills

  • Windows PC troubleshooting
  • Hardware troubleshooting
  • Printer troubleshooting
  • Mobile device support
  • Peripheral troubleshooting
  • Microsoft 365
  • Outlook
  • Microsoft Teams
  • One
  • Drive
  • Ticketing systems

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