Why This Role Stands Out
This Cloud Support Business Analyst role offers a fantastic opportunity to grow your career in cloud services, working remotely with a competitive hourly rate and contributing to critical federal programs. If you possess strong analytical skills, a knack for process improvement, and excellent communication, you'll thrive in this collaborative environment. Apply today to leverage your expertise and make a real impact!
Quick Overview
Job Description
Cloud Support Business Analyst - Redmond, WA (on-site) Dunhill Government Solutions is hiring a Cloud Support Business Analyst to support a federal cloud services program. This is a full-time, on-site role validating cloud account, tenant and service requests and keeping the procedures and training material behind them accurate and current. No security clearance is required.
Responsibilities
- Manage workstreams supporting the validation of cloud-based requests and approvals for accounts, tenants and other cloud services.
- Validate prior requests and approvals for cloud-related accounts, tenants and Office 365 services.
- Review workflow diagrams and knowledge base articles to carry out verifications accurately.
- Collaborate with and provide operational support to multiple programs so execution stays seamless.
- Develop and maintain comprehensive program documentation.
- Update standard operating procedures and technical training guides as needed.
- Test functionality against requirements and support individual projects and systems in a designated functional area.
Requirements
- U.S. citizenship.
- Bachelor's degree, or 2+ years of professional experience.
- 2+ years with the Microsoft suite - Excel, Outlook, PowerPoint and Teams are essential.
- Strong verbal and written communication, and the ability to work effectively with both internal and external stakeholders.
- Able to operate autonomously with minimal supervision; strong attention to detail and organizational skills.
- Excellent customer service focus, and comfortable in a fast-paced environment.
- Sound judgment selecting methods to reach a solution, with good analytical and problem-solving skills.
- Experience working with customers, users and project leads on IT business applications and systems.
- General understanding of business process configuration and process flows.
- Must be open to shift work - 12x5 coverage is required, Monday to Friday, 7:00 AM to 7:00 PM.
- On-site role; telework is not available. Travel is not required.
Compensation: $21.63 to $25.48 per hour, full time. Dunhill Government Solutions has placed cleared and public-trust professionals across the federal government for more than 25 years. AI-Powered. Human-Delivered.™ #cjpost
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