Operations & Project Management

Business Analyst

CCS Global TechMS🇺🇸United StatesPosted 21 Jul 2026

Why This Role Stands Out

As a Business Analyst at CCS Global Tech, you'll leverage your diagnostic and problem-solving skills within a rapidly growing, globally recognized IT company, enjoying the flexibility of a hybrid work environment. This mid-senior role offers significant growth potential and the chance to contribute to impactful projects for major government clients alongside a talented team. You'll thrive here if you possess excellent communication skills and a passion for technical analysis.

Quick Overview

Work Type

Hybrid

Level

Mid Senior

Job Description

CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.

we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.

We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.

If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Project Scope: The Client is looking for Project Manager - Consultant

Roles/Responsibilities:

Candidate must have experience serving as primary point of contact for users experiencing help desk related issues. Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation. Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project. Experience in interacting with DHS program areas and technical staff regarding business and information technology needs. Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals. Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution. Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions. Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements

Mandatory Skill:

Applicants must have at least 5years of experience with automated system for determining benefits for SNAP, TANF or E&T.
5-7-years- Operating Systems- Windows

Desirable Skills:

Proficiency with JIRA (documented change system), Proficiency with Windows applications and Certified Professional Business Analyst.
3-5-years- Operating Systems- Mainframe, Linux
3 5-years Database Systems/Database Tools- SQL Server, ADABAS
3 5-years QA/Testing Approaches, Application- Data Quality

Skills

Jira