SharePoint Business Analyst/Solution Designer - REMOTE

Job Description:

***Crop to Crop resumes are accepted

NCDIT-T Web Services ECM is seeking a Technical Specialist – Mid-Level to support the NCDOT’s Permits and District Offices’ business processes as a solution design lead.

The contractor will design, support, and continuously improve the SharePoint and web-based solutions that power the Permits and District Offices tools — including translating business requirements into well-defined user stories, prototyping and building the Permits (virtual/help) agent and related workflows, testing and debugging deliverables, and training users on new processes and systems. This role functions in a lead capacity for the design and ongoing enhancement of these tools, consulting directly with business clients to re-engineer and streamline their processes.

The ideal candidate has 8+ years of relevant experience and proven expertise as a Business Analyst/Solution Designer working with custom SharePoint solutions, Power Platform workflows, and enterprise-level content management. Success requires advanced skills in business process re-engineering, requirements translation, Software Development Life Cycle/Agile methodology, quality assurance, and system integration, along with the ability to independently lead the design, support, and continuous improvement of mission-critical tools and to provide direction and mentorship to junior-level technical staff with minimal supervision. Familiarity with NCDOT's Permits, District Offices, and Transportation Life Cycle business processes is critical to perform at this level.

Key Responsibilities:

• Designs and builds custom SharePoint and web-based solutions for the Permits and District Offices tools.
• Gathers requirements from business clients and translates them into user stories for the Development Team.
• Prototypes, tests, and debugs applications and processes, including the Permits virtual/help agent.
• Prioritizes and tracks work items to ensure timely, high-quality delivery.
• Re-engineers business processes and identifies quick wins for District Offices and legislative fee prep.
• Tests deliverables and develops training materials and documentation for new processes and systems.
• Leads and mentors junior-level technical staff, providing direction, guidance, and oversight on design and development tasks.
• Supports and continuously improves the live Permits and District Offices tools across stakeholders, developers, and end users.

Preferred:

• Demonstrated success in balancing customer needs with organizational policies, constraints, and project goals
• Experience in providing technical guidance and mentorship to junior technical staff
• Knowledge of NCDOT Permits processes and District Office operations
• Knowledge of NCDOT’s Transportation Life Cycle business processes

Required Skills: