Project Manager - Healthcare Telecom

Role: Project Manager – Healthcare Telecom
Location: San Francisco, CA (Hybrid/Once a month)
Duration: 6+ months

Overview: Seeking a Telecom Project Manager to lead four parallel workstreams at an academic medical center: fax modernization, UCaaS phone system replacement, contact center migration, and POTS line replacement.

Key Responsibilities:
• Lead end-to-end telecom and communications modernization projects.
• Manage UCaaS/CCaaS implementations, including phased rollouts and vendor coordination.
• Oversee fax migration from analog to Concord or Zoom Phone/Fax.
• Manage evaluation and implementation of Zoom Phone, Cisco, and Microsoft Teams.
• Lead contact center migration to Genesys Cloud CX.
• Coordinate replacement of POTS, emergency, and life-safety lines.
• Manage multiple vendors, timelines, dependencies, risks, and executive stakeholders.
• Provide executive-level presentations, status reporting, and communication.

Must-Haves:
• 2–3+ full UCaaS and/or CCaaS implementations.
• Proven PM experience managing phased rollouts across multiple vendors.
• Strong executive communication and presentation skills.
• Healthcare/hospital-system experience required; academic medical center preferred.
• Strong understanding of telecom, voice, contact center, and legacy analog/POTS environments