Job Title:3rd Shift - Desktop Consultant Job ID:26-04126 Location: NEWARK, NJ Duration: 05 months OF W2 contract
Description:

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

This is a fully On-Site support role to troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
Utilize ticketing system to track email submissions and managing phone support efforts.
Manage Windows Active Directory and Exchange.
Work closely with other IT employees on system maintenance and configuration projects
Work closely with other employees on interdepartmental projects.
Maintain accurate asset management records
Work with vendors and manufacturers on repair and maintenance of IT equipment.

College degree and/or 4-6 years' experience.

Ability to help employees solve hardware and software problems.
Experience with Windows Active Directory& Office 365.
Experience troubleshooting network issues in large office setups.
Experience supporting and troubleshooting printer systems.
Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
Strong customer service and communication skills.
Experience with a scripting language preferred.
Must be able to work on Saturdays and certain Holidays.
Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
MDM experience, specifically Airwatch, is a plus.

Skills:

Skill	Required / Desired	Amount	of Experience
Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.	Required	5	Years
Utilize ticketing system to track email submissions and managing phone support efforts.	Required	5	Years
Manage Windows Active Directory and Exchange.	Required	5	Years

Compensation:
The hourly rate for this position is between $54.00-$58.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

3rd Shift - Desktop Consultant

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