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IT Support Specialist I

Russell, Tobin & AssociatesAlmont, CO🇺🇸United States

Quick overview

Salary$20 - $35/hr
SeniorityMid Senior
Work modeOn Site
LocationAlmont, CO, United States
Confluence

Job description

Our client, a leading technology and ridesharing company, is looking to hire an IT Support Specialist in Nashville, TN (onsite).
Duration: 6 Months plus
Pay Range: $19.55/hr - $35.48/hr on W2 (DOE)
This role requires regular onsite support for employees, including troubleshooting Apple and Windows devices, assisting with audiovisual systems for meetings and events, and managing IT hardware and software deployments.
Responsibilities
  • Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
  • Assist with AV setup for internal meetings and events
  • Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing
  • Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)
  • Okta, Google, and software service administration
  • Deploy and support software to end-users
  • Respond to support requests at the IT Helpdesk both in person and via our ticketing system
  • Managing inventory for hardware and software
  • Know and work with your points of escalation to improve the End User experience
  • Improving and updating our internal and user facing Kbase Requirements
  • A positive, service-oriented attitude with a customer obsession mindset

Requirements:
  • 2-3+ years of experience in IT support roles
  • Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
  • AV support experience
  • Experience with administration of Apple computer products using enterprise management tools
  • Knowledge and hands-on experience managing Windows laptops and desktops
  • Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
  • Strong macOS hardware and software troubleshooting experience
  • Solid critical thinking and problem solving skills
  • Ability to lift heavy equipment (50+ pounds) as needed

​​​​​​​#RTA
#LI-SK1

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