It help desk support

Urgently looking forIT Help Desk Support Technician for RICHMOND VA location

ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

Required/Desired Skills

Skill	Required/Desired	Amount	of Experience
Microsoft 365	Required	5.0	Years
Strong communication and interpersonal skills and detail oriented	Required	5.0	Years
Strong analytical and troubleshooting skills	Required	5.0	Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment.	Required	5.0	Years
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.	Required	5.0	Years
Commitment to delivering high quality end user support and customer service	Required	5.0	Years
Experience in a help desk or technical support role.	Required	5.0	Years
Knowledge of IT systems	Required	5.0	Years
Knowledge of print services environment	Desired	2.0	Years