Business Analyst Patient Access (Cadence/Prelude/Referrals/ RTE)

We're seeking a skilled Business Analyst to support Patient Access initiatives focused on Epic Cadence, Prelude, Referrals, RTE, Hello World, and related workflow support. This role is ideal for someone who thrives in a collaborative environment, enjoys solving complex problems, and is confident translating business needs into high-quality system solutions.
Responsibilities

• Support maintenance projects and system upgrades for Patient Access applications and workflows.
• Configure and enhance Epic Cadence and Prelude solutions while following established standards and timelines.
• Analyze user needs and turn them into clear functional and technical design specifications.
• Partner with stakeholders to review requirements, validate solutions, and resolve issues or defects.
• Serve as a subject matter resource and mentor to team members across local and client-supported groups.
• Contribute to design, build, testing, validation, and documentation efforts for medium to large initiatives.
• Act as a liaison between Operations, IT, and third-party system teams to support effective communication and coordination.
• Provide application support for incidents, help desk issues, go-lives, and system upgrades.
• Perform detailed analysis of workflows, data, reporting needs, and technical challenges.
• Work closely with trainers to maintain application-specific training materials and curriculum.
• Support change control practices and help ensure system configuration aligns with organizational standards.

Skills

• Active Epic certifications in Cadence, Referrals, RTE, and Prelude.
• At least 4 years of healthcare experience.
• At least 4 years of direct client healthcare domain knowledge, including experience with Hello World, Welcome, E-Signature, or RTE.
• At least 4 years of subject matter expertise in relevant applications.
• At least 4 years of knowledge of revenue cycle metrics, KPIs, and process improvement methods.
• At least 2 years of Epic experience and direct client experience.
• Strong analytical skills with the ability to assess workflows and troubleshoot issues.
• Ability to communicate effectively with operations, IT, and business partners.
• Experience supporting documentation, testing, and validation activities.
• Self-directed approach with the ability to manage priorities and contribute independently.

Preferred Skills

• Additional certification or badge experience in Epic Welcome or Hello World.
• Ongoing Epic continuing education to maintain certifications, proficiencies, and badges.
• Experience with Patient Access operational policies and procedures.
• Background supporting medium to large Epic upgrade or enhancement efforts.
• Experience collaborating on training content development and end-user support.

Horizontal is committed to building an inclusive workplace where diverse perspectives are valued, and every team member has the opportunity to contribute and thrive. We welcome applicants from all backgrounds and encourage individuals who bring unique experiences and ideas to apply.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.