Sales/Customer service Representative - 1st Shift - Remote

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. Are you a confident communicator with a passion for sales and customer success? We’re expanding our team and looking for motivated Sales Representatives who thrive in fast-paced environments and love helping customers find the right solutions. In this role, you’ll make outbound calls to current and potential customers, introduce new products and services, and guide them toward the best options for their needs.

If you enjoy problem-solving, upselling, and building relationships, this is the perfect opportunity for you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Make outbound calls to customers across the country
Promote and sell products and services tailored to customer needs
Provide accurate information and resolve customer inquiries
Use internal systems to manage accounts and process orders
Collaborate with other departments to resolve customer issues
Follow scripts, policies, and compliance guidelines
Maintain accurate records and protect customer data
Stay current with training, product updates, and program changes
Meet attendance, punctuality, and performance expectations
The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Must be 18 years or older
High school diploma or equivalent
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Customer-focused, empathetic, and solution-oriented