Salesforce Project / Program Manager

• Project Planning and Management: Lead the entire project lifecycle for Salesforce implementation and enhancements, including defining project scope, goals, deliverables, and success metrics.
• Stakeholder Collaboration: Serve as the primary liaison between business stakeholders, IT teams to gather requirements, manage expectations, and ensure project alignment with organizational objectives.
• Team Coordination: Coordinate and motivate cross-functional teams, including developers, administrators, and business analysts, often using Agile or Waterfall methodologies.
• Risk and Issue Management: Proactively identify, assess, and mitigate project risks and issues, escalating to senior management when necessary to keep projects on track.
• Monitoring and Reporting: Monitor project progress, timelines, and budgets, providing regular status reports and presentations to stakeholders and senior management.
• Quality Assurance & Training: Oversee quality assurance (QA) and user acceptance testing (UAT) activities and help facilitate end-user training and support to drive platform adoption.
• Documentation: Create and maintain comprehensive project documentation, including detailed project plans, technical design documents, and user reference guides.

Required Qualifications and Skills

• Education: Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent experience.
• Experience:
• Minimum of 3-5 years of experience in project management within the IT industry.
• Proven experience in managing Salesforce implementation projects from inception to completion.
• Experience with project management methodologies such as Agile, Scrum, and/or Waterfall.

• Technical Skills:
• Strong understanding of the Salesforce platform and its capabilities, including Sales Cloud, Service Cloud, and Marketing Cloud.
• Proficiency in Project Management tools (e.g., Jira and Microsoft Project).
• Familiarity with data migration, integrations, and the Software development lifecycle (SDLC).