Supply Chain Technical Program Manager (TPM)

Job Title : Supply Chain Technical Program Manager (TPM)
Location :  Sunnyvale, CA

Job Title: Supply chain TPM

Role Description:
• They will work directly with users to answer questions, resolve issues, and make sure they feel supported throughout the process.
• They will also partner with our technical team to test system changes before release.
• Beyond support, the role includes analysing support trends, reviewing cost data for completeness, and finding ways to work more efficiently using AI tools.
• Supply chain experience is strongly preferred, as much of our work involves supply chain data and processes.
• The ideal candidate is personable, self-driven, and comfortable working in complex data systems.
• They can connect information across users, systems, and data to find root causes and move issues forward with minimal direction.

Key Responsibilities
• Serve as a direct point of contact for users, responding to inquiries, troubleshooting issues, and keeping them informed through resolution
• Coordinate with the technical team to prioritize and resolve support tickets, translating user needs into clear, actionable details
• Conduct detailed user acceptance testing (UAT) for new features and system updates, document issues, and manage resolution against established timelines
• Analyze support inquiry data to identify recurring issues, and assess cost data for completeness and accuracy
• Identify manual or time-intensive processes and implement AI-based solutions to improve efficiency Qualifications
• Strong interpersonal skills, with a patient, approachable style and the ability to build trust and rapport with users at all levels
• Self-motivated and able to work independently, with a strong ability to connect the dots across issues, data, and processes to see the bigger picture
• Comfortable diving into complex data systems to understand how information flows, trace issues to their source, and identify gaps or inconsistencies
• 3+ years of experience in systems support, operations analysis, or a related role, including hands-on UAT
• Clear communicator who can explain technical issues in plain language to non-technical users
• Proficiency in Excel and similar tools, and familiarity with ticketing systems such as Jira
• Practical experience using AI tools in a work setting

** All submissions must have LinkedIn id of Candidate**