Head of Human Resources and Office Management

Job Description
Job Description
Summary
The Manager of Human Resources will ensure that all SERVPRO employees are supported in the fulfillment of their company obligations and career goals. The HR Manager will be a member of the senior leadership team and is expected to contribute to all aspects of the business by providing leadership with strategic thinking around HR and Human Capital Management.

This role will serve as the primary subject matter expert in all things related to employees and the employee experience and will be responsible for all recruiting functions and new hire onboarding for all office locations.

Primary Responsibilities
Ensure and maintain compliant employment files and records accuracy
Manage and solve complex employee relations issues
Identifies HR trends that could affect organizational objectives and/or operational goals
Interprets appropriate laws and policies and advises management and franchise employees
Keep an accurate commission spreadsheet and commissions calculations
Oversee W-2 with reconciliation and year-end processing
Answer employee payroll, benefits, and basic HR questions
Manage the HR administrative support to senior leadership and franchise employees
Ensure accurate completion and filing of onboarding paperwork (e.g.

W-4, I-9, Direct Deposit, etc.)
Fulfill all hiring needs through a comprehensive and robust recruiting program including participating in career fairs
Provides day-to-day performance management guidance (e.g., retention, coaching, career development, disciplinary actions, etc.)
Attend 90-day and annual reviews with all franchise employees
Complete and document HR compliance
Track and administer the FMLA program and leave according to company policy
Oversee payroll accuracy including timecards, labor allocations, and wage garnishments
Calculate and process per diem, travel pay, and travel pay overtime as necessary
Work with accounting on any payroll related issues and
Plans, directs, and supervises all activities relating to the administration and maintenance of payroll
Perform other job duties as assigned
Develops, implements, and manages benefit programs in a manner that ensures cost effectiveness, market competitiveness, and internal equity among employees
Human Resource Manager
Special Projects:
Digitizing all employee personnel files into
Finalizing digital onboarding process
Re-evaluating performance incentive program
Implementing employee mentorship program
Developing video training material for employee and vendor onboarding
Enhancing our recruiting process for employees and subcontractors
Perform cost and efficiency analysis of current payroll and benefits vendors, and identify opportunities for improvement or savings