IT EPIC ANALYST II

IT Epic Analyst II- Willow Ambulatory and/or Inventory
Position Summary

Serves as a key Epic resource within the Ambulatory Clinical Applications team, with a significant focus on Epic Willow Ambulatory and Inventory. Will support EpicCare Ambulatory and related ambulatory clinical applications, including Epic and third-party integrated systems. This role partners with operational, clinical, pharmacy, revenue cycle, vendor, and technical stakeholders to design, configure, test, implement, support, and optimize solutions that improve ambulatory workflows and advance organizational priorities.
The ideal candidate has Epic build and troubleshooting experience, can work across application boundaries, and is comfortable supporting both day-to-day operational needs and broader optimization efforts. Experience with Willow Ambulatory and/or Inventory is strongly preferred. Oerational outpatient pharmacy experience preferred, but the role is intended to provide flexible ambulatory optimization and support capacity rather than function as a single-application position.

Key Responsibilities

• Serve as a subject matter resource for assigned Epic applications and related operational workflows.

• Partner with end users to gather requirements, analyze business processes, identify root causes, and recommend system solutions.

• Scope requests, estimate work effort, and support projects from design through implementation while collaborating with Epic representatives, technical teams, and operational leaders.

• Analyze and resolve moderately complex support tickets, identify enhancement opportunities, and troubleshoot application issues.

• Independently perform Epic configuration and build activities, including rules, templates, security, and workflow modifications, while following change management and documentation standards.

• Conduct unit testing, coordinate quality assurance testing, document build decisions, and support build migrations between environments.

• Assist with Epic upgrades by reviewing release notes, developing test plans, executing testing, and implementing required changes.

• Coordinate and support integrations with third-party applications, interfaces, devices, and vendors.

• Communicate project status, milestones, risks, and solutions with leadership, team members, and stakeholders.

• Build relationships with super users, provide user support and training, facilitate meetings, and present information to technical and non-technical audiences.

• Mentor less experienced team members and provide technical guidance on build, testing, and workflow optimization.

• Participate in ongoing professional development, Epic forums, and continuous process improvement initiatives.

Knowledge & Skills

• Knowledge of Epic Willow Ambulatory and/or Inventory application configuration, maintenance, and support.

• Strong analytical, troubleshooting, and critical thinking skills.

• Ability to identify root causes and develop practical, data-driven solutions.

• Knowledge of project management principles and ability to manage multiple priorities.

• Excellent organization, attention to detail, and time management skills.

• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.

• Customer-focused with strong collaboration, facilitation, and relationship-building skills.

• Ability to lead projects, guide team members, and adapt in a fast-paced environment.

Education

• Bachelor's degree required. An Associate's degree with two additional years of related experience or a high school diploma/GED with four additional years of related experience may substitute for the bachelor's degree.
• Required Epic certifications: Willow Ambulatory and/or Inventory

Experience

Minimum of one year of experience supporting or implementing Epic applications, including application configuration, template management, or system build.