Global Service Delivery Manager

Who we areFor 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization).

With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?You will oversee a number of teams across the globe providing outsourced IT services to a key client. This position will work closely with client representatives and requires someone with strong attention to detail, as well as excellent interpersonal skills. You will be responsible for driving strategy within your assigned delivery programs in partnership with the Business Unit Lead and Client Success Director. You"ll be accountable for the financial and operational results of your teams and will be expected to drive continuous improvement activities.

You will also enjoy working with an energetic and dynamic team, engaging at many levels with the client to improve the service delivered to their users.

Act as Global Single Point of Contact (SPOC) for client(s)Responsible for day today Global delivery of Service Desk, Deskside, and Infrastructure ServicesProvide leadership, direction and coach/mentor teamImplement, monitor and adhere to Best Practices for Global delivery locationsImplement process improvementsManage to Scope of Work and Change of ScopesAssist with new launches or new business with client (s)Assist with invoicingDelivers to ExpectationsProvides Executive Management Presentations on ServicesParticipates in on-going Service Delivery MeetingsGlobal Expense ManagementDrive Continuous Improvement
What do you need to succeed?Bachelor's degree required, Master's or graduate certifications preferred.

Typically requires more than 2 years of Global Management experience.

Global experienceFinancial Management Experience on a Global levelIn-depth understanding of IT industry dynamicsCritical thinking and problem solving skillsHigh tolerance/evolved ability to lead and manage ambiguous situationsExcellent relationship skillsSuperior verbal, written, facility and presentation skillsCollaboration and team leadership abilitiesEffective time and project management skillsAbility to manage strategically as well as at a more detailed level as neededExperience with ServiceNow is a plus
What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making; #LI-LG1#LI-ONSITE