Senior IT Operations Manager Cybersecurity & Vendor Management

Role: Senior IT Operations Manager Cybersecurity & Vendor Management (245750)

Location: Columbia, SC (Hybrid)

Duration: FTE

Must have: IT service delivery, Managed-Service Vendors, Cybersecurity Operations, Enterprise Integrations, Staff supervision, Compliance

Role Summary: Senior IT leadership position serving as the second-in-command of an IT Division, overseeing IT service delivery, managed-service vendors, cybersecurity operations, enterprise integrations, staff supervision, and compliance in a regulated financial environment. The role requires both strategic leadership and operational oversight, with responsibility for vendor accountability, shared-services coordination, and IT team development.

Position Overview:

Take on a senior IT leadership role overseeing enterprise technology operations, cybersecurity coordination, vendor performance, and service delivery in a regulated financial environment. This position serves as the second-in-command of an IT Division, working with IT leadership to maintain reliable technology services, strengthen security and compliance practices, and support long-term technology planning.

The role combines IT team leadership, managed-service provider oversight, statewide shared-services coordination, and enterprise system integration responsibilities.

Responsibilities:

Oversee infrastructure, business application, and helpdesk services delivered by internal staff and managed service providers, ensuring vendor performance and accountability.

Serve as the primary operations liaison to statewide shared-services providers.

Participate in cybersecurity operations, including incident response, vulnerability management, risk assessments, and remediation.

Support access control reviews, audits, and policy compliance.

Oversee enterprise system integrations with SAP environments, financial institutions, and third-party systems.

Track contract renewals and assist with IT procurement, budget monitoring, annual audits, reporting, and long-range technology planning.

Supervise, develop, and direct IT staff as a member of the IT Division leadership team.

Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.

Requirements:

6+ years of progressive IT experience managing complex information technology functions.

3+ years of full-time supervisory experience in an IT environment.

Experience managing IT services delivered through managed service providers or outsourced vendors, including SLA and performance management.

Leadership experience in cybersecurity operations, including incident response, vulnerability management, and risk assessment.

Working knowledge of Active Directory, Microsoft Entra ID, and Intune.

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

Highly effective written and verbal communication skills.

Ability to build and foster a team-oriented environment, exercise sound judgment and discretion with sensitive information, and prioritize work to meet deadlines.

Availability for occasional after-hours work.

Ability to pass a background and credit check prior to starting.

Ability to lift and carry equipment weighing up to 50 pounds and bend, reach, and work under desks and in equipment areas as needed for hardware support.

Preferred Qualifications:

IT experience in state government, financial services, or other regulated environments, including audit, compliance, and risk management.

Experience working within shared-services models in state government.

Project management experience.

Enterprise system and integration experience, including SAP, financial institution interfaces, and secure file transfer.

IT procurement, contract management, and budget experience.

One or more of the following certifications:

• CISSP
• CISM
• CompTIA Security+
• ITIL
• PMP