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Pickup Operations Sr Expert

SwiftX Inc.Eastvale, California🇺🇸United States

Why this role stands out

This Sr. Expert role offers a fantastic opportunity to drive impactful improvements in pickup operations, optimize logistics, and contribute to scalable growth within a reputable company. If you have a strong background in logistics and a passion for operational excellence, you'll thrive in this dynamic environment where your analytical and leadership skills will be key to success.

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationEastvale, California, United States
Capacity PlanningComplianceContinuous ImprovementProcess ImprovementMicrosoft Excel

Job description

  • Manage overall pickup operations and ensure SLA compliance across service regions
  • Monitor and improve customer pickup timeliness and operational performance
  • Oversee driver dispatch operations and optimize daily routing efficiency
  • Coordinate pickup operations for key accounts and large-volume customers
  • Investigate and resolve pickup-related operational exceptions and service failures
  • Analyze pickup operational costs and implement cost control initiatives
  • Optimize pickup routes and dispatch planning to improve efficiency and service levels
  • Monitor pickup KPIs, including on-time pickup rate, route utilization, service quality, and operational productivity
  • Collaborate cross-functionally with warehouse, transportation, and customer service teams
  • Develop operational processes and continuous improvement initiatives to support scalable growth
  • Support peak season pickup capacity planning and operational contingency management
  • Bachelor’s degree preferred
  • 5+ years of experience in logistics operations, transportation coordination, dispatch management, or pickup operations
  • Strong understanding of logistics routing, dispatch processes, and customer service operations
  • Experience managing operational KPIs and process improvement initiatives
  • Strong analytical, communication, and leadership skills
  • Ability to manage multiple priorities in a fast-paced logistics environment
  • Proficiency in Excel and operational reporting tools
  • Bilingual in Mandarin and English
  • Pay Range 70k-95k
  • 7 PTO days
  • 5 Paid Sick Leave Days
  • 6 Paid Holidays
  • 401K
  • Medical insurance, Dental and Vision Insurance, STD/LTD

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ApplyOr apply on SwiftX Inc.'s site