Project Manager 3

Title: Project Manager 3

Minimum Education Level: Associate's Degree

Duration: 12 months

Location: Lansing, MI

Top Skills & Years of Experience:

Required:

• 7+ years of experience serving as a Scrum Master in Agile software development environments.
• Advanced knowledge of Scrum, Kanban, and Scaled Agile methodologies (SAFe, Nexus, LeSS, or similar).
• Strong understanding of software development life cycles (SDLC), secure application development lifecycle (SADLC), and modern DevOps practices.
• Experience facilitating Agile ceremonies including Sprint Planning, Daily Scrum, Refinement, Sprint Reviews, and Retrospectives.
• Hands-on experience using Azure DevOps Agile lifecycle management tools.
• Associate's degree or higher.

Preferred:

• SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), CSM, PSM I/II, ICP-ACC, or equivalent certification.
• Experience working with debt collection/servicing systems, payment processing workflows, or financial case management platforms.
• Experience supporting Quality Assurance processes including regression, user acceptance testing (UAT), and post-deployment validation.

Communication & Work Environment:

• Clear and concise written and verbal communication is crucial to success and productivity in this role.
• The individual working in this position will be working in a cross-departmental environment.
• The ideal candidate should have a strong Project Manager background with experience leading teams and negotiating with various stakeholders and department heads.

Interview Process: 1st round interviews will be virtual; 2nd round interviews will be in person in Lansing, MI.

Duration: 1 year with possible extension.

Work Arrangement: Hybrid. No remote-only option. Resource will need to be onsite from Day 1, two days a week. In-office work will be Wednesday and Thursday.

Location Requirement: Local candidates only. Candidate must be within a 90-mile radius of Lansing, MI at the time of submission.

Full Job Description

The Scrum Master position will work as a contract resource supporting a project involving Accounts Receivable and Collections. The resource will act as the Scrum Master with duties including coaching the team on Scrum practices, facilitating Scrum ceremonies, removing impediments to progress, protecting the team from external distractions, and fostering collaboration and continuous improvement within the team and organization.

Required Qualifications:

• 7+ years of experience serving as a Scrum Master in Agile software development environments.
• Proven experience supporting complex, enterprise-level financial or debt management software solutions.
• Advanced knowledge of Scrum, Kanban, and Scaled Agile methodologies (SAFe, Nexus, LeSS, or similar).
• Strong understanding of software development life cycles (SDLC), secure application development lifecycle (SADLC), and modern DevOps practices.
• Demonstrated ability to guide teams in implementing Agile best practices, continuous improvement, and delivery forecasting.
• Experience facilitating Agile ceremonies including Sprint Planning, Daily Scrum, Refinement, Sprint Reviews, and Retrospectives.
• Strong ability to remove impediments, negotiate dependencies, and collaborate across cross-functional teams including engineering, QA, product, architecture, compliance, and operations.
• Hands-on experience using Azure DevOps Agile lifecycle management tools.
• Proven ability to coach Product Owners in backlog refinement, story decomposition, estimation, and value prioritization.
• Experience supporting teams working with integration-heavy, API-driven, or data-centric systems.
• Strong understanding of regulatory, privacy, and security considerations in financial services software, including PCI, SOC, FFIEC, and CFPB-related requirements.
• Excellent communication, facilitation, conflict resolution, and stakeholder management skills.
• Ability to lead multiple Agile teams or a large, scaled program context.
• Experience working in fast-paced, cloud-first environments such as Azure, AWS, or Google Cloud Platform.

Preferred Qualifications:

• SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), CSM, PSM I/II, ICP-ACC, or equivalent certification.
• Experience working with debt collection/servicing systems, payment processing workflows, or financial case management platforms.
• Understanding of user-centered design, accessibility standards, and customer journey mapping.
• Experience supporting Quality Assurance processes including regression, user acceptance testing (UAT), and post-deployment validation.
• Ability to facilitate technical discussions, backlog elaboration sessions, and dependency alignment across multiple teams.
• Experience contributing to or establishing Centers of Excellence (Agile CoE) or process governance programs.

Key Competencies:

• Strong servant leadership mindset with a focus on empowering teams.
• Exceptional analytical, organizational, and problem-solving skills.
• Ability to drive transparency, predictability, and continuous delivery.
• Comfortable facilitating executive-level reporting, burn-up metrics, dashboards, and KPI updates.
• Ability to maintain a positive, motivating influence within high-pressure or sensitive delivery timelines.