Seasonal IT Support Specialist

Sierra, a division of XYZ Tech Inc. in Chicago, IL, seeks a Seasonal IT Support Specialist to assist with increased project demand. In this role, you'll help deploy and support software applications, troubleshoot user issues, and assist with data-related tasks to improve operational efficiency. Working closely with engineers and analysts, you'll document processes, perform basic testing, and escalate complex problems as needed. Sierra offers a collaborative, innovative, and inclusive environment with exposure to cutting-edge technology and opportunities to build valuable experience in a fast-paced IT setting.

Responsibilities

• Provide first-level technical support for software applications
• Assist with software deployment and configuration tasks
• Troubleshoot and resolve basic user and system issues
• Support data entry, validation, and basic data analysis tasks
• Document support activities, issues, and resolutions
• Assist with application and system testing during releases
• Escalate complex technical problems to senior staff
• Collaborate with engineers and analysts on project tasks
• Follow IT processes, security, and compliance guidelines
• Contribute to a collaborative and inclusive team culture

Required Skills

• Technical support
• Software deployment
• Basic networking
• Operating systems (Windows/mac
• OS)
• Ticketing systems (e.g., Jira, Service
• Now)
• SQL and data handling basics
• Troubleshooting and diagnostics
• Application testing
• Documentation
• Security best practices awareness