IT Support Specialist

Sierra at XYZ Tech Inc. is hiring a part-time IT Support Specialist for days and weekends in Chicago, IL. In this role, you will provide front-line technical support for software applications, troubleshoot hardware and network issues, and assist with user account management. You'll document incidents, escalate complex problems, and help maintain system reliability. Working in an innovative, collaborative environment, you'll support cutting-edge solutions while gaining experience with modern tools, tickets systems, and security best practices. Ideal for candidates seeking growth and flexibility in a dynamic tech setting.

Responsibilities

• Provide front-line technical support for software and systems
• Troubleshoot hardware, software, and basic network issues
• Manage user accounts, access, and permissions
• Document incidents and resolutions in ticketing tools
• Escalate complex technical issues to senior staff
• Support deployment and updates of software applications
• Monitor system performance and report issues
• Assist with basic cybersecurity and compliance practices
• Collaborate with cross-functional teams on tech projects
• Provide clear communication and guidance to end users

Required Skills

• Technical support
• Windows and mac
• OS administration
• Basic networking (TCP/IP, DHCP, DNS)
• Ticketing systems (e.g., Jira, Service
• Now, Zendesk)
• User account and access management
• Hardware troubleshooting
• Software installation and configuration
• Remote support tools
• Cybersecurity best practices
• Documentation and incident tracking