Business Intelligence Engineer - Business Intelligence Engineer I

Job#: 3041797

Job Description:
Business Intelligence Engineer - Business Intelligence Engineer I

Location: Westborough, Massachusetts (Onsite)

COMPENSATION: $37 - $47 HOURLY

Role Overview

This position supports the Technical Support team by translating complex customer and operational data into actionable insights and reports. The role involves building scalable data pipelines, designing operations and performance dashboards, and developing analytics applications to optimize ticketing workflows and improve the overall customer experience.

Key Responsibilities

• Extract, transform, and load data from various ticketing platforms into centralized data warehouses.
• Design and maintain scalable data schemas and multi-dimensional databases for self-service analytics.
• Develop real-time dashboards and automated reports to track operational KPIs, including SLAs and ticket resolution rates.
• Translate business requirements from support leadership into clear, technical specifications for data visualization and reporting.
• Augment and accelerate data pipeline and new dashboarding work for various internal dashboards and risk registers.

Required Qualifications

Education: A Bachelor's degree in Computer Science, Information Systems, Engineering, or a closely related technical field is required.

Experience: A minimum of 3 years of experience in data engineering, business intelligence, or a highly analytical technical support role is required.

Technical Skills:

• Advanced proficiency in SQL for data querying, manipulation, and complex performance tuning.
• Experience with cloud-based data ecosystems such as AWS Redshift.
• Working knowledge of scripting languages like Python and R for data extraction and automation.
• Experience with dashboarding tools, specifically QuikSuite.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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