BDC Sales Representative

Job Description
Job Description
We are currently looking for a motivated member to join our Business Development Center. Successful candidates will have ability to multi-task, be a team player, and have a pleasant personality. If you are looking to further your career with an established and respected automotive dealership organization, join our team at Malloy Ford of Charlottesville! As an
Automotive BDC Representative
, you will be directly responsible for monitoring following up with potential customer leads received via internet, phone, and visits to the dealership.

Outstanding customer service skills are required. If you are experienced in giving exceptional customer service, have excellent communication skills, and want to build a career as a BDC representative working with exciting new products, we look forward to talking with you!

Automotive BDC Representative Benefits

Competitive hourly pay starts at $15-$25/hr (depending on experience) + bonus structure
Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Ongoing training and career development support
Employee discounts on vehicles, parts, and service
Automotive BDC Representative Responsibilities:
Use interpersonal skills to build rapport with customers and set appointments for sales departments
Respond promptly and professionally to internet leads, phone calls, and live chat inquiries, ensuring satisfaction and increasing sales opportunities
Make outbound calls to follow up on unsold leads, missed appointments, and prior customer interest
Use CRM software to manage customer data, track communications, and schedule appointments
Follow custom scripts, email templates, and best practices to communicate consistently and effectively
Nurture leads who aren’t yet ready to buy with follow-up outreach and check-ins
Collaborate with sales, service, and management teams to coordinate handoffs and ensure lead quality
Maintain a high level of product knowledge and dealership offerings
Deliver an exceptional first impression that reflects the Malloy Auto brand
Automotive BDC Representative Qualifications:
At least 2 years of previous customer service / BDC/ call center experience is required
Previous sales experience, including inside sales, outside sales, retail sales is a plus
Steady work history and the commitment to starting a new career
Outgoing personality with expertise at developing relationships (i.e., a “people person")
Strong computer and CRM skills
Ability to learn and work within dealership systems
Excellent verbal and written communication abilities
Highly organized with strong attention to detail and follow-through
Automotive experience is a plus but not required
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.