Urgent Opening - Sr Manager- Application Production support - Remote

Role: Sr Manager- Application Production support -Techno Functional role

Location: Remote

Duration: 10 months

We are looking for Sr. Manager who has strong experience in managing Application Production support teams ( it can be any application used by that client )

-Candidate will be responsible for managing entire production support work flow and giving directions where ever needed to resolve the issues as a Techno Functional lead- leading from the front.

-Responsible for managing ServiceNow tickets, coordinating with internal teams and external vendors, driving escalations, tracking SLAs, and ensuring issues are resolved and closed

Few applications that client is currently using

CRM Dynamics, IBM Sterling OMS, Oracle cloud back office apps

Azure applications

SAS applications & products

CRM

Sterling integrator

Mainframe

Oracle