Production Support Engineer

Job Title: Production Support Engineer

Job Location: Toronto, ON

Job Type: Contract

Job Overview:

Requirement/Must Have:

• 8+ years of experience in production support handling production incidents.
• Excellent knowledge of OpenShift (OCP) and Windows environments.
• Proficiency with monitoring tools such as Dynatrace.
• Experience with Operating Systems including Windows and Linux.
• Proficiency in scripting languages such as Shell Scripting, Python, and PowerShell.
• Experience with database management including SQL and MongoDB.
• Experience with container services such as Kubernetes.
• Experience with Disaster Recovery planning and execution.

Responsibilities:

• Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.
• Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.
• Automate repetitive tasks and processes to improve efficiency and reduce manual effort.
• Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.
• Plan for future capacity needs to ensure systems can handle anticipated workloads.
• Develop and maintain processes for deploying software updates and releases.
• Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.
• Maintain clear and concise documentation of systems, processes, and procedures.
• Identify areas for improvement and implement changes to enhance system reliability and performance.

Skills:

• OpenShift (OCP).
• Kubernetes.
• Production Support.
• Windows.
• Linux.
• Dynatrace.
• Shell Scripting.
• Python.
• PowerShell.
• SQL.
• MongoDB.
• Infrastructure Management.
• Incident Management.
• Disaster Recovery.

Qualification And Education:

• Cloud Platform (OCP) certification or equivalent experience.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities