Teamcenter Architect

Job Title: Teamcenter Architect

Location: Wichita, KS

Employment Type: Full-time

Job Description:

Teamcenter Architect

Must Have Technical/Functional Skills

Technical

• Siemens Teamcenter PLM.
• Understanding of Teamcenter architecture and components.
• Knowledge of Teamcenter modules such as:
• Workflow
• Structure Manager
• Change Management
• Access Management

Familiarity with Unix/Linux and Windows environments.

Knowledge of databases (Oracle / SQL Server).

Experience with ITIL-based support processes.

Handle incidents and service requests using ITSM tools (ServiceNow, Remedy, etc.).

Participate in problem and change management processes.

Functional

• Provide L2/L3 support for Teamcenter PLM users.
• Troubleshoot and resolve application, data, and workflow issues.
• Monitor system stability, performance, and availability.
• Manage incidents, service requests, and problem records via ITSM tools (ServiceNow, Remedy, etc.).
• Perform root cause analysis and implement permanent fixes.
• Support Teamcenter upgrades, patches, and hotfixes.
• Perform regression and UAT testing.
• Support data migration and validation activities.
• Participate in release planning and deployment.

Roles & Responsibilities

Operations Support

2nd Level Support

• Provide advanced troubleshooting for incidents escalated from 1st level.
• Perform administrative activities to maintain the system:
• Add or remove users.
• Update roles/groups.
• Resolve end-user queries.

Perform problem management to identify recurring incidents and validate problem resolutions.

Coordinate with Siemens Global Technical Access Centre (GTAC) for Incident Reports (IRs) and Problem Reports (PRs).

Leverage change control processes to ensure all changes are approved, scheduled, and communicated.

3rd Level Support Remote

• Provide expert troubleshooting for complex incidents escalated from 2nd level.
• Perform advanced problem management to identify root causes and implement permanent resolutions.
• Plan and execute release management activities, including maintenance patch deployments and project-related tasks.

User Coverage

• Support approximately 50 users.
• Provide end-user coverage for 4 hours per week initially, with monthly monitoring and adjustments based on usage.
• Ensure a 24-hour response time for open issues.

Teamcenter Application Weekend Maintenance Onsite

• Support patches and updates for Teamcenter.
• Maintain code continuity with the Montreal Civil Teamcenter environment.
• Perform up to four (4) planned weekend maintenance activities.
• Execute remote updates and testing in the Teamcenter Pre-Production environment.
• Plan Production environment maintenance at least four (4) weeks in advance.
• Ensure users do not access the Teamcenter application during scheduled weekend maintenance windows.
• Perform maintenance activities through the Siemens Partner's designated primary Product Architect.
• On-site work is required.

Generic Managerial Skills, If any

• Strong analytical and troubleshooting skills.
• Good communication skills for interacting with technical and business users.
• Ability to work independently and in cross-functional teams.
• Strong documentation and organizational skills.