Application Management Services (AMS) Lead

Job Summary

We are seeking an experienced Application Management Services (AMS) Lead to oversee production support, application monitoring, incident management, and operational excellence for mission-critical enterprise applications. The ideal candidate will have strong experience leading incident response, implementing observability solutions, and driving continuous service improvements in high-availability environments.

Experience in the Connected Car, Telematics, or Automotive domain is highly preferred.

Key Responsibilities

• Lead end-to-end application monitoring and production support activities.
• Own the complete incident management lifecycle including:
  • Detection
  • Triage
  • Resolution
  • Root Cause Analysis (RCA)
• Lead critical incident (P1/P2) war rooms and coordinate with cross-functional teams.
• Develop and maintain monitoring dashboards, alerts, and observability metrics.
• Drive proactive monitoring initiatives to minimize outages.
• Ensure SLA compliance and improve operational processes.
• Create post-incident reports and preventive action plans.
• Support on-call operations using escalation and notification tools.
• Collaborate with engineering, infrastructure, DevOps, and product teams to improve system reliability.

Required Skills

Incident & Application Management

• Application Management Services (AMS)
• Production Support
• Incident Management
• Site Reliability Engineering (SRE)
• Root Cause Analysis (RCA)
• High Severity Incident Handling
• Service Operations

Monitoring & Observability

• Dynatrace
• Grafana
• ELK Stack (Elasticsearch, Logstash, Kibana)
• OpenSearch
• Monitoring Dashboards
• Alerting & Metrics

ITSM & Collaboration

• JIRA
• Confluence
• StatusPage
• xMatters