Builder Sales Administrative Assistant

Grand Appliance and TV is proud and honored to be recognized as a Top Workplace for 2026 by multiple publications. We are seeking a proactive and detail-oriented Builder Sales Administrative Assistant to join our team. As a Builder Sales Administrative Assistant, you will provide essential support to our account management team in maintaining client relationships, managing accounts, and ensuring client satisfaction. This position will support sales associates for our Builder Sales division and is a hybrid work schedule between our Wauwatosa, WI store and our Milwaukee, WI sales office.

Serve as a primary point of contact for client inquiries, requests, and concerns. Communicate with clients via phone, email, and in-person meetings to address account-related matters and provide assistance as needed. Assist in maintaining accurate client records, including contact information, account details, and communication history. Monitor account activity and follow up on outstanding issues or requests to ensure timely resolution. Prepare and distribute account-related documents such as contracts, proposals, and reports.

Assist in compiling data and generating reports on account performance, sales activity, and client satisfaction metrics. Provide general administrative support to the account management team, including scheduling meetings, organizing files, and preparing presentation materials. Assist in managing calendars, coordinating travel arrangements, and handling expense reports for account managers. Bachelor's degree in business, marketing, communications, or a related field preferred. Prior experience in account management, customer service, or sales support roles is a plus.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience with CRM software (NetSuite, Salesforce, HubSpot) is desirable. Competitive Wages, Benefits, and Growth Opportunities
We understand that our employees are the backbone of our success, and we are committed to providing them with competitive wages and comprehensive benefits packages, such as medical, dental, vision, and other health insurance options as well as retirement savings options.

We believe in investing in our team members, nurturing their talents, and offering opportunities for personal and professional growth within our company. Serving Customers for a Lifetime
At Grand Appliance and TV, our mission is clear and unwavering; we are dedicated to serving our customers for a lifetime. it’s about building lasting relationships based on trust, integrity, and outstanding service. We believe that our customers deserve nothing less than the best, and we strive to exceed their expectations at every turn.

Grand Appliance and TV is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.