Business Analyst / Configuration Manager

Key Responsibilities

Healthie EMR Configuration & Administration

• Configure and manage the Healthie platform, including custom intake flows, e-sign policy forms, electronic charting templates, and automated client onboarding sequences.
• Set up multi-provider scheduling rules, custom appointment types, and calendar availability constraints.
• Configure role-based user permissions, security access profiles, and team member hierarchies to safeguard patient and business data.
• Manage backend settings, automated client/provider notifications, billing parameters, and third-party marketplace integrations (e.g., e-labs, e-rx, Fullscript).

Business Analysis & Requirements Elicitation

• Conduct discovery sessions with clinical staff, practice managers, and executives to map out "As-Is" and "To-Be" clinical and administrative workflows.
• Perform gap analysis to identify opportunities for process automation and efficiency gains within Healthie.
• Maintain system documentation, requirement traceability matrices (RTM), and configuration logs.

Agile User Story Writing & Backlog Management

• Write comprehensive, non-prescriptive user stories following standard agile frameworks (As a... I want to... So that...) paired with precise, testable acceptance criteria.
• Translate high-level strategic objectives into granular epics, user stories, and tasks ready for configuration or technical sprint execution.
• Partner with QA and product owners to define the "definition of done," participate in user acceptance testing (UAT), and validate deployed features.

Qualifications & Skills

Required

• 4 to 6 years of experience as a Business Analyst, Systems Analyst, or Configuration Manager.
• 2+ years of experience specifically within digital health, telehealth, or clinical practice environments.
• 2+ years of hands-on administration and configuration experience with the Healthie EMR platform.
• 3+ years of experience writing detailed user stories, epics, and acceptance criteria in agile tools like Jira or Asana.
• Excellent stakeholder engagement skills to translate clinical needs into technical setups.
• Solid understanding of HIPAA data privacy and security rules.

Preferred

• 1+ years of experience working with Healthie API integrations or webhooks.
• Certified Business Analysis Professional (CBAP) or Agile Scrum Master (CSM) credential.
• Bachelor’s degree in Healthcare Administration, Health Informatics, Computer Science, or a related field.
• 1+ years of experience implementing or scaling multi-provider group practices on Healthie.
• Familiarity with healthcare revenue cycles, billing, or claims management configuration.